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Concord, California - August 3, 2009 - Nethzah Inc, www.nethzah.com, is a leading provider of CRM (Customer
Relationship Management), an integrated information system that is used to plan,
schedule and control the presales and postsales activities in an organization. Nethzah,
announced today that Shalom Academy has implemented Nethzah CRM Portal to improve
their help desk operations.
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Shalom Academy is using Nethzah's On-demand CRM Portal to increase their help desk
efficiency. It is also utilizing the Nethzah knowledge base which immensely helps
with the self help program. Shalom Academy Shalom Academy is dedicated to providing
a stable, safe and nurturing Home for Children, enabling them to grow personally
and professionally as caring human beings as well as productive and responsible
citizens. They have branches in different places and plan to extend to the different
parts of the world.
Prior to Nethzah, Shalom academy was using email to track in a decentralized way,
daily project activities, vendor relations, staff management, and trouble tickets.
"Handling help desk tickets through email was a time-consuming process and much
of decentralized ways with no real means of tracking issues," said Stalin Michael,
Founder of Shalom Academy. The manager at Shalom Academy, Jonathan, said, "Nethzah
CRM now provides our IT department with a much more efficient process, and it has
allowed us to set up other functionalities such as knowledge base, comprehensive
look of various activities and self-help programs.
According to Stalin, Shalom Academy looked at other solutions before selecting Nethzah.
"We chose Nethzah CRM because it is easy to use, cost effective, and rich in features.
I was very familiar with Nethzah, because I had used it in another company and had
been impressed with the product and its capabilities," explained
Stalin. "I felt that it was a good fit for our current needs here at Shalom Academy."
Nethzah Help Desk is the most mature help desk software in the industry for mid-size
businesses. It helps companies manage customer support issues from submission to
resolution. Shalom Academy is using the software for numerous processes including:
ticket tracking and self help using the knowledge base application.
"Since implementation, we have seen excellent results, better response time to end
users and increased customer satisfaction," noted Jonathan. "The software has also
helped us increase efficiency and decrease duplication of efforts. Overall, fewer
man hours are spent on trouble ticketing issues.
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About Nethzah Inc
Nethzah is the provider of an on-demand CRM software, for growing, midsize or enterprise
businesses. Nethzah develops products that help accelerate business innovation for
customers. It also develops distinct solutions addressing the needs of small businesses
and midsize companies to suit offerings for global organizations. Nethzah offers
end-to-end, fully integrated CRM solutions, spanning sales, marketing, customer
service and employee help desk. Nethzah is privately held, debt-free, and profitable.
Nethzah CRM has become very popular with businesses and organizations, because of
it's unique and easily adaptable features.
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