Customer Support

Nethzah maintains outstanding levels of support and customer satisfaction through self-help and assisted-help resources. If you are unable to resolve a problem by using the self-help resources that are available to you, our consultants are available for real-time support.

What, when and how?

With Nethzah support, you get the great level of support when you need, whether it’s priority access to support professionals or a certified professional on the administrator role in your company.
  • The support services that best fit your needs
  • End user questions
  • Custom development

Nethzah Support Solutions:

All Nethzah customers get Basic Support for free, so you can use our self-help resources like Knowledge base, customer portal and CRM Resources any time and call with questions. Calls are answered during the work week, within 2 business days. Developer/customization Support is only available for a fee, on a per-case basis. Use Premium Support for faster service, additional resources and unique and innovative support service.

  Basic Support Premium Support
Support ticket limit Unlimited Unlimited
Ticket response time 2 business days Same Day
Online customer portal Included Included
Knowledge Base Included Included
Phone support Limited Support 24/7
Developer / Customization Support Limited Support Included

Support Options

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