Toll Free US: 877-Nethzah (877-638-4924)

Customer Support

Nethzah maintains outstanding levels of support and customer satisfaction through self-help and assisted-help resources. If you are unable to resolve a problem by using the self-help resources that are available to you, our consultants are available for real-time support.

What, when and how?

With Nethzah support, you get the great level of support when you need, whether it’s priority access to support professionals or a certified professional on the administrator role in your company.

The support services that best fit your needs
End user questions
Custom development

Nethzah Support Solutions:

All Nethzah customers get Basic Support for free, so you can use our self-help resources like Knowledge base, customer portal and CRM Resources any time and call with questions. Calls are answered during the work week, within 2 business days. Developer/customization Support is only available for a fee, on a per-case basis. Use Premium Support for faster service, additional resources and unique and innovative support service.

	Basic Support	Premium Support
Support ticket limit	Unlimited	Unlimited
Ticket response time	2 business days	Same Day
Online customer portal	Included	Included
Knowledge Base	Included	Included
Phone support	Limited Support	24/7
Developer / Customization Support	Limited Support	Included

Support Options

Submit or check the status of an issue using Customer Portal
Send an e-mail message to support@nethzah.com

CRM Solution of the Month

Web Portal / Intranet Solution

Web Portal / Intranet Solution deliver enterprise-strength portals which are easy to use, customizable, private websites that enable companies, sales channels and their customers to communicate and collaborate with any audience.