Customer Help desk module of Nethzah CRM solution lets you provide online helpdesk using ticketing system 24 / 7.
You can quickly view a list of tickets needed your attention and reply to them using templates.
To stay ahead of the game, you need a practical help desk solution – one that will allow you to apply proven help desk practices quickly and affordably.
Exceed expectations of your customers
Keep your customers’ important issues from falling through the cracks with a solution that makes it easy to enter, track and solve their issues.
Get Your Help Desk Up In Minutes
Immediately launch a web-based customer inquiry center using the existing premium CRM Potal Templates
or customize a unique one for you.
Move from fire fighting to fire prevention
The Nethzah help desk module allows you to centrally record and manage issues, distribute workflow and automate tick assignment processes.
Nethzah CRM gives you the tools to efficiently manage people, processes and knowledge.
Nethzah Email Response
With email response management, the user can send an email which gets translated as a help desk ticket.
The ticket then gets assigned to a help desk person, using Nethzah's Business rule.
Email Response engined can send an intelligent auto response, with the results from the knowledge base matching algorithm.
Follow up with an electronic survey, the ticket can be closed if the response is satisfied with the knowledge base results.
CRM portal is a web infrastructure that presents information from diverse sources (customer interation, customer information and much more) in a unified way.
It configures the validation rules and the interface to match your needs. It can also create and assign the ticket automatically.
Here are some key features of Customer Help desk
- More satisfied clients.
- Keeping track of customer correspondence.
- Creating Knowledge Base for typical customer support questions