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Customer Portal Solution gives your customers their very own personal window for their information.
Nethzah CRM portal delivers a flexible, secure and customized web-based, self-service
gateway through which customers can retrieve information using any web browser.
Customer service portal delivers to your customers the personal information they
want, the way they want to see it and when they want to see it. Your customers
can view and manage their own accounts, view FAQ, review and submit their open tickets and review their
communications with your customer service department, within a secure and personalized environment.
Customer Portal Software is a web-based CRM
Portal solution, that delivers powerful tools and gadgets to transform your
website into a sophisticated, intelligent customer interface. It allows customers to
track their own service history over time and monitor their own service level agreements(SLA).
Customer Portal Software has the ability to hide your internal processes, by creating a single
point of entry and a consistent user interface for your customers.
Customizable Portal Solution
Not every user is the same, so why offer the same content to everyone?
With CRM Portal Software, everything is customizable. Increase customer satisfaction by providing
customers the flexibility to research and resolve problems online using Knowledge Management.
Secure portal solution
Users login to access the customer portal. The authentication mechanism is customizable
for your needs. The portal supports the secured SSL protocol.
Customer Portal Software features
You can customize your customer portal by choosing exactly which of your personal or group features (support tickets, calendars, documents, contacts and more) your customers will have access to:
A 360 degree view of your customers information is
right there - all in one place.
Knowledge Management is a searchable online repository
of information that enables customer service and support staff, to resolve issues
faster, to keep customer satisfaction high.
Upload documents, quotes and contracts for specific accounts
and contacts. Set follow-up dates to remind you to follow up on a quote.
Content management system allows organizations to take control
of their web pages, by managing the content distinctly from the design. Nethzah
CRM Portal is equipped with a powerful blend of features. The Portal supports a
variety of websites ranging from, personal weblogs to large community-driven websites.
- Support Tickets - The customer will be able to submit, update and check the status of support tickets.
- Shared Calendars - The customer will have access to a public/shared calendar. They have the ability to set up meetings within their portal.
- Cost-effective
- Absolute reliability
- Increase Revenue
- Fully customizable Dashboard
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