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Employee Help desk Solution

Employee Help desk Solution provides your employee helpdesk with 24/7 employee helpdesk ticket tracking system. Employee Help desk Solution manages the employee tickets sbmission to resolution. You can quickly view a list of employee helpdesk tickets that needed your attention and reply to them using templates.

Managing Employee Service Request is becoming a critical success factor in a growing number of organizations. Businesses are constantly trying to find a more efficient way of providing well managed Service Request support to all their employees.

What makes Nethzah employee HelpDesk stand out from the crowd, is it's 100% custimizable solution. The employee HelpDesk Solution has been designed to look, behave and work as you like.

CRM portal

CRM portal is a web infrastructure that presents information from diverse sources (customer interaction, customer information and much more) in a unified way. It configures the validation rules and the interface to match your needs. It can also create and assign the ticket automatically.

Knowledge Management Software

Knowledge Management is a searchable online repository of information that enables customer service and support staff, to resolve issues faster, to keep customer satisfaction high.

CRM Mobile

CRM Mobile enables users to instantly view, create, and modify data on any Internet-capable device. Mobile CRM makes life easy for the support team to stay productive even when out of the office.

Online Document Management

Upload documents, quotes and contracts for specific accounts and contacts. Set follow-up dates to remind you to follow up on a quote.

Content Management System

Content management system allows organizations to take control of their web pages, by managing the content distinctly from the design. Nethzah CRM Portal is equipped with a powerful blend of features. The Portal supports a variety of websites ranging from, personal weblogs to large community-driven websites.

Email Response Management

With email response management, the user can send an email which gets translated as a help desk ticket. The ticket then gets assigned to a help desk person, using Nethzah's, 'Business rule'. The email response engine can send an intelligent auto response, with the results from the knowledge base matching algorithm. If the customer is satisfied, he responds with an electronic survey and the ticket can be closed.

Template Library

You can use templates library to create form letters for individuals, mass email campaigns and email blasts. The integrated template library eliminates the need to search through folders and mountains of email.

CRM Solution of the Month

Web Portal / Intranet Solution

Web Portal / Intranet Solution deliver enterprise-strength portals which are easy to use, customizable, private websites that enable companies, sales channels and their customers to communicate and collaborate with any audience.