Customer Support Help Desk Solution

Customer Support Help Desk Solution provides online customer issue tracking system 24 / 7. You can quickly view a list of tickets needed your attention and reply to them using templates. To stay ahead of the game, you need a practical help desk solution – one that will allow you to apply proven help desk practices quickly and affordably.

Exceed expectations of your customers

Keep your customers’ important issues from falling through the cracks with a solution that makes it easy to enter, track and solve their issues.

Get Your Help Desk Up In Minutes

Immediately launch a web-based customer inquiry center using the existing premium CRM Portal Templates or customize a unique one for you.

Move from fire fighting to fire prevention

The Nethzah help desk module allows you to centrally record and manage issues, distribute workflow and automate tick assignment processes. Nethzah CRM gives you the tools to efficiently manage people, processes and knowledge.

CRM portal

CRM portal is a web infrastructure that presents information from diverse sources (customer interaction, customer information and much more) in a unified way. It configures the validation rules and the interface to match your needs. It can also create and assign the ticket automatically.

Knowledge Management Software

Knowledge Management is a searchable online repository of information that enables customer service and support staff, to resolve issues faster, to keep customer satisfaction high.

CRM Mobile

CRM Mobile enables users to instantly view, create, and modify data on any Internet-capable device. Mobile CRM makes life easy for the support team to stay productive even when out of the office.

Online Document Management

Upload documents, quotes and contracts for specific accounts and contacts. Set follow-up dates to remind you to follow up on a quote.

Content Management System

Content management system allows organizations to take control of their web pages, by managing the content distinctly from the design. Nethzah CRM Portal is equipped with a powerful blend of features. The Portal supports a variety of websites ranging from, personal weblogs to large community-driven websites.

Email Response Management

With email response management, the user can send an email which gets translated as a help desk ticket. The ticket then gets assigned to a help desk person, using Nethzah's, 'Business rule'. The email response engine can send an intelligent auto response, with the results from the knowledge base matching algorithm. If the customer is satisfied, he responds with an electronic survey and the ticket can be closed.

Template Library

You can use templates library to create form letters for individuals, mass email campaigns and email blasts. The integrated template library eliminates the need to search through folders and mountains of email.