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Knowledge Management Software is a searchable online repository of information
that enables customer service and support staff to resolve issues faster so as to keep
customer satisfaction high.
The Knowledge Management user-interface and contents are customizable.
Knowledge Management offers your users 24/7 self-service help, thus reducing your service
requests while improving your support team’s efficiency. It can be used
as a training tool for new recruits.
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Knowledge Management supports an easy to understand interface as well as a powerful WYSIWYG Editor with which
you can create and edit knowledge articles, all in a jiffy.
Knowledge management allows you to capture knowledge and defined solutions to problems,
in an easily searchable knowledge base, making them available to both end-users and
technicians, while eliminating challenges associated with information loss due to
staff turnover or absences.
Organizations are under pressure, struggling to cope with rising costs and battling
barriers to enhance productivity. At the same time, they're trying to deliver compelling values
and improve customer care and support. Don't look any further, Nethzah Knowledge management is your solution.
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Features of Knowledge Management Software
Content management system allows organizations to take
control of their web pages, by managing the content distinctly from the design.
Nethzah CRM Portal is equipped with a powerful blend of features. The Portal supports
a variety of websites ranging from, personal weblogs to large community-driven websites.
Powerful index-based search
Our Knowledge managemnt software embodies a very powerful index-based.
When you create a new article or upload an attachment, the knowledge search engine builds an
index of the keywords. Any knowledge search will look for a match from this index, thus resulting in a more powerful and faster search.
User Security
The system administrator assigns each user a role and an
access group(s) that defines what the user is allowed to do. In addition, the system
administrator manages all users, topics, roles, access groups, views and content
retrieval.
Go beyond simple text
Rich HTML content, including videos and graphics, deliver
more value to employees and customers / end-users. Browsing through the Knowledge
tree can also drive you to the right answer for even the most complex issues.
With email response management, the user can send an email
to a specified inbox, which gets translated as a knowledge article. The knowledge
article then gets assigned to a knowledge management administrator which then follows
a customized workflow process.
Business Rules
You can set customized Business Rules like new knowledge
notifications and workflow step notifications, that matache your organizational needs.
Users can subscribe for any knowledge category or keyword.
When a new article is published in that category or with the specified keyword, the
user will be notified.
Knowledge article expiration
Articles can have an expiration date. So after the expired
date, the articles get sent back to the author for review/update.
Noise word filter
Noise words are words that are ignored, when searching
knowledge base for an article.
In addition, our knowledge management software encompases the following:
- Can import existing articles from a file (like CSV, HTML, doc)
or other databases.
- Organize articles by knowledge category groups.
- Customizable workflow process.
- Customers get 24x7 access to critical information.
- RSS Feed Support.
- Supports Google / any other website tracker
- Integrates with CRM Portal Software.
- Users can comment or rate any knowledge base article.
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