Email has become the primary communication channel between any organization and
their customers or employees. The amounts of emails handled by most of the organization
are huge. The end-users expect the email communication to be fast and solve their
problems with the response.
Email Response Management is a cost-effective web-based e-mail management
system that simplifies, streamlines and speeds up the communication with your end-users.
Email Response Management solution enables you to respond to customer or employee
email inquiries rapidly with accurate information, knowledge article, tracking the
progress of every email through escalation and ensuring that no email is left unanswered.
Incoming emails are automatically converted to tickets (like customer helpdesk or
employee helpdesk tickets). Integrated with Knowledge management solution - The
Email Response engine checks for any matching knowledge article(s), which are send
back to te customer or employee. This information is also linked with the ticket.