Knowledge management refers to the critical issues of organizational adaptation,
survival and competence against radical discontinuous environmental change. Essentially
it embodies organizational processes that seek synergistic combination of data and
information processing capacity of information technologies, and the creative and
innovative capacity of human beings.
Why we need knowledge management?
- Most of our work is information based.
- Organizations compete on the basis of knowledge.
- Products and services are increasingly complex, endowing them with a significant
information component.
- The need for life-long learning is an inescapable reality.
Who should use knowledge management?
Knowledge management suited for companies or individuals that sell services or products
where users ask many pre- sales or post-sales questions. Why spend all your time
answering support questions when your customers can get access to the information
they need 24/7 immediately via web based Knowledge management.
Knowledge management provide help desk en-users and technicians to a centralized
and comprehensive technical support database, empowering your end-users and technicians
with the answers they need right now.
Use internally and externally
Your content can be used externally for customers but also internally for your customer
support team. use it as a powerful tool to create an online documentation system
for your entire company.
